Improve Communication in the Workplace

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Staying competitive in your vertical market space against your competition means having to embrace and evolve to keep up with the newest technologies. Now more than ever, people need to collaborate and work together when they don’t work in the same brick and mortar location. Customers are also demanding multiple ways to engage with your organization other than using the phone.

Many businesses are moving to cloud communications for the expected cost savings, but many are experiencing the drastic improvement in the customers experience by offering multiple channels to communicate. With the advancement of “on-the go” mobile technologies, Chat, Video Calls, and file sharing – UCaaS providers are in high demand.

The bottom line is… with technology changing so rapidly, it’s important not to be tied to something that may become obsolete in a couple of years. Improving your business communication can result in many positive benefits. A successful evaluation and implementation require building a solid business case and working with the right consulting partner.

READY TO IMPROVE COMMUNICATION IN YOUR WORKPLACE?


Schedule a free consultation phone call.

What is UCaaS?

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UCaaS stands for Unified-Communications-as-a-Service, also known as Unified Cloud Communications. It’s an approach to unifying business communication tools into a single, streamlined platform; bringing together services such as VoIP, video conferencing, collaboration tools, file sharing, instant messaging, and more. The exact tools that comprise UCaaS can vary between organizations. However, UCaaS is defined by two things:

  1. As-a-Service: Unified Communications apps are hosted and delivered “as-a-service” by a cloud communication tools vendor.
  2. User Experience: Unifying communications tools results in a streamlined user experience that provides a single user interface and a consistent experience across devices, including sending and receiving messages in multiple forms (voice, text, instant message, email) through a single user app on multiple platforms–computer, tablet, or mobile device.

UCaaS is delivered through a service agreement with a Unified Communications vendor who will implement the necessary infrastructure and a Unified Communications platform, though some organizations do opt for an on-premises deployment of Unified Communications tools using private cloud resources. Adoption of UCaaS is soaring; Forbes projects that 80 percent of IT budgets will be dedicated to cloud apps and solutions within 15 months.

While adopting UCaaS can lead to remarkable cost savings and productivity gains, smart vendor selection and an eye towards process improvement can be key to satisfaction post-adoption.

If you would like to learn more about how UCaaS might benefit your organization, schedule a follow up call.